For all technical questions please call our Metro MyChart Support Line at 616-252-5195. This line is monitored Monday thru Friday from 8:00am to 5:00pm.
For all questions concerning your personal medical information please review with clinical staff at your next Doctor's appointment.
For all urgent matters contact your Doctor directly or dial 911.
Metro Health is pleased to offer you member information via a Web-based version of our computer systems called MyChart.
To request an account, please contact your physician's office.
We think it is important for you to know how we handle information we communicate via the Internet. This Terms & Conditions statement outlines our practices and our sensitivity to your right to privacy. We reserve the right to revoke access at any time for any reason.
Response to Electronic Communication Ė Metro Health will make its best effort to provide a timely response to electronic inquiries. In some cases, the clinic staff that needs to respond to an electronic inquiry or other communication may not be immediately available so a patient should allow at least three (3) business days for a response. Accordingly, emergency situations requiring immediate attention should not be submitted electronically.
Furthermore, with respect to any electronic communications sent by the patient, we are only able to respond to such communications based on the information provided by the patient. If there is insufficient information provided, we will be unable to provide accurate and reliable services.
Web Site Links - MyChart may offer links to related medical Web sites not managed by Metro Health. These Web site link(s) are for a patientís informational purposes only. Metro Health does not endorse and has not verified the accuracy of the information in/on these Web sites, and the patient should not rely on any of the information found on the Web sites for purposes of treatment or diagnosis.
Minor Eligibility - An individual must be age 18 or older to request a personal account.
E-mail Privacy - Patients who are users of MyChart should be aware that they will be notified via e-mail when there is new medical information to be viewed on MyChart. This means that any person with access to a patientís e-mail will be able to see this notification. This could include the patientís spouse, employer or anyone else that can access a patientís e-mail account. Although no private medical information will be sent, the notification that new medical information is available by accessing MyChart may be information that a patient would not want others to know. Thus, patients should take this into account when providing an e-mail address.
Please know that if you send us an e-mail communication, it may be shared with the Metro Health staff that assists the physician in providing the patientís medical care. A patientís confidential medical information on MyChart will be accessible only to appropriate clinical staff.
Security and Confidentiality - We afford the same degree of confidentiality to medical information stored on MyChart as is given to medical information stored by Metro Health in any other medium. Metro Health is committed to protecting the confidentiality of your medical information. We limit Metro Health employeesí access and ability to enter or view information based upon their role in your care. Firewalls, passwords, encryption, and audit trails are further used to safeguard your information. We shall identify the records released and note the time and date of access each time a patient accesses MyChart. We have taken steps to make all information received from our online visitors as secure as possible against unauthorized access and use.
Understand that permission for Metro Health to release my Protected Health Information is based on my username and password.
You can tell when you are secure by looking at the location (URL) field. If the URL begins with https:// (instead of http://), the document comes from a secure server. This means your data cannot be read or deciphered by unauthorized individuals. You can tell whether you are truly connected to Metro Health by viewing the digital certificate. This certificate verifies the connection between the Metro Health server's public key and the server's identification.
User names and passwords provide two layers of authentication and are stored in an encrypted database that is isolated from the Internet. As a MyChart user, your role in maintaining the security of your medical information is: 1) Changing your password on a regular basis, and 2) Keeping your login ID and password confidential.